Contact

Last updated: June 15, 2026

For billing, refunds, failed jobs, product questions, or early access support, contact the Product Video Remaker team.

What to include

• Your checkout email or customer email.
• The plan you purchased: Starter, Pro, or Agency.
• The time of purchase or the approximate generation time.
• A short description of the problem and screenshots if helpful.

Support channels

Email: support@hwx01ai.com

We aim to respond to billing and failed-generation issues within 2 business days.

Safety note

Never send full card numbers, passwords, private API keys, or account login cookies in support messages.

For urgent payment issues, include your checkout email and the approximate purchase time. Do not include full card numbers.